Terms and Conditions

Welcome to Sweet Cakery! These terms and conditions outline the rules and regulations for the use of Sweet Cakery website and services. By accessing this website, you agree to be bound by the following terms and conditions.

1. Introduction

sweetcakery.in is an e-commerce website operated by Sweet Cakery from Bangalore, India. Our website offers a range of custom and ready-made cakes, along with other baked goods, available for purchase and delivery across Bangalore.

By accessing or using SweetCakery.in, you acknowledge that you have read, understood, and agreed to these terms. If you do not agree with these terms, you may not use our services.

2. Ordering

  • Order Placement: Orders can be placed through our website or by contacting our customer support via WhatsApp or phone. We recommend placing custom cake orders 2-3 days in advance. Certain designs may be available for same-day delivery based on availability.
  • Order Confirmation: Once your order is placed, you will receive a confirmation email or message. Please review the details carefully and contact us immediately if any changes are required.
  • Payment: Payment must be made online via secure methods available on our website. We do not accept cash on delivery (COD).

3. Pricing

  • Product Pricing: All prices listed on SweetCakery.in are in Indian Rupees (INR). Prices are subject to change without prior notice, but changes will not affect orders that have already been placed.
  • Delivery Charges: Orders above ₹2000 qualify for free delivery in HSR, Bellandur, and surrounding areas. For deliveries in other parts of Bangalore, customers are required to pay 50% of the delivery charge.

4. Shipping & Delivery

  • Delivery Area: We currently deliver only within Bangalore.
  • Delivery Process: Orders are carefully packed and shipped through air-conditioned cabs to ensure freshness and quality. We offer real-time order tracking through WhatsApp or phone.
  • Delivery Time: Orders are typically delivered within the time frame mentioned at checkout. For custom cakes, we recommend placing your order 2-3 days in advance to ensure timely delivery.
  • Missed Deliveries: If the customer is unavailable to accept the delivery at the scheduled time, re-delivery charges will apply.

5. Returns, Refunds, and Cancellations

For details on our refund and cancellation policies, please refer to our Refund Policy.

6. Customer Accounts

  • Account Creation: To make a purchase, you may need to create an account. You are responsible for keeping your account information secure and for all activities that occur under your account.
  • Privacy: We take your privacy seriously. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal data.
  • Account Termination: SweetCakery.in reserves the right to terminate accounts for violation of these terms or misuse of our services.

7. Custom Cake Orders

  • Design Confirmation: For custom cakes, we will confirm the design, flavors, and other details with the customer before production begins. Please ensure all details are correct, as changes cannot be made after production starts.
  • Non-Refundable: Once production begins on a custom cake, no refunds or cancellations can be made.

8. Use of Website

  • License to Use: You are granted a limited, non-exclusive, and non-transferable license to access and use the website for personal shopping purposes.
  • Prohibited Activities: You may not misuse our website by hacking, sending viruses, or engaging in illegal activities. SweetCakery.in reserves the right to block or report any misuse.

9. Intellectual Property

All content on SweetCakery.in, including logos, images, and text, is the intellectual property of SweetCakery.in or its licensors. You may not reproduce, duplicate, copy, or exploit any part of the website without express written permission from SweetCakery.in.

10. Limitation of Liability

SweetCakery.in and its affiliates are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or services. This includes, but is not limited to, delays in delivery, loss of data, or product defects.

11. Changes to Terms

SweetCakery.in reserves the right to update or modify these terms and conditions at any time without prior notice. Continued use of our website constitutes acceptance of any changes.

12. Governing Law

These terms are governed by and construed in accordance with the laws of India, and any disputes relating to these terms will be subject to the jurisdiction of the courts of Bangalore, India.

13. Contact Information

For any questions or concerns regarding these terms, please contact us at: